My account remained fully active and unrestricted (with continued access to deposits), promotions, and VIP services. My withdrawal has been pending for a long time — and I have not received a clear answer or proper support despite multiple attempts to contact VIP support by email and live chat. They don’t respond via email and in chat they end up closing it multiple times, won’t send me transcripts and won’t execute self exclusion. I have advised the casino multiple times I need self exclusion due to addiction.
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